Available
Raise and track requests
Members can create healthcare requests and follow meaningful status and timeline updates in their own protected experience.
The member experience
One clear place to follow your healthcare request
Members can raise a need, follow meaningful progress, receive in-app updates and communicate with the CLIQIN Care Coordinator working on the request.
Current member view
Raise and follow healthcare requests
Review care updates and next actions
Receive in-app notifications
Communicate with the CLIQIN Care Coordinator
Capabilities
What members can use—and what is still expanding
Every capability is labelled consistently so informational previews cannot be mistaken for something available today.
Available
Care updates
Review coordinator updates, a real care option when one is ready, and the next action required from you.
Available
In-app notifications
See important progress and request actions within CLIQIN. External delivery channels are not presented as live.
Available
Care Coordinator communication
Exchange member-visible messages with the CLIQIN care team within a request—not directly with a doctor or provider.
Available
Membership context
Members can see their current membership context. Live online payment remains unavailable until separately enabled and verified.
Planned
Health Records area
A fuller member records and document-organising experience is planned beyond current request-related attachments.
Request tracking
Progress in plain language
Tracking reflects CLIQIN’s coordination progress. It is not a live view of provider inventory, slots, or availability.
- 01
Submitted
Your request has entered the CLIQIN care journey.
- 02
Under review
A Care Coordinator is reviewing the permitted context.
- 03
Coordinator working
CLIQIN is coordinating practical next steps externally.
- 04
Information needed
The team may ask you for clarification or a relevant detail.
- 05
Option or update shared
A meaningful update or real care option is ready to review.
- 06
Your decision
Confirm the option or ask the Care Coordinator for changes.
- 07
Completed or closed
The coordination journey has reached its recorded endpoint.
Private request documents
Authenticated members may add or access relevant request-related documents through permission-controlled paths. There is no anonymous health-record upload, unrestricted provider access, provider sync, or automatic report import.
Broader records area
A fuller Health Records and documents area is planned as an expanding member capability. ABHA or ABDM connectivity and EHR interoperability are not presented as available.
In-app notifications
Important request progress and actions can appear inside the member experience. WhatsApp, SMS, email, and push delivery are not presented as live notification channels.
Support
Choose the right support path
Public guidance, signed-in request support, organisation enquiries and partnership conversations each have a clear next step.
Product guidance
Use the public contact hub to find the right starting point without sharing health records or private clinical information.
Contact CLIQINRequest-related support
Sign in to use member-visible communication within your own coordinated request context. This is not direct doctor chat or telehealth.
Sign InOrganisation or partner enquiry
Corporate, programme and healthcare partnership enquiries follow the organisation contact route for team review.
Contact SalesChoose your next step
Start with the service you need
Explore a request category first, understand the coordination journey, or compare membership options.