Step 1
Tell CLIQIN what you need
Raise a care request in the app and share the information that will help the team understand it.
- Healthcare need or category
- City and timing preference where relevant
- Description and an optional private attachment
The CLIQIN care journey
A healthcare request, guided by a real person
Technology keeps the journey visible. A CLIQIN Care Coordinator reviews the need, coordinates with relevant providers where applicable, and brings a real option back for you to decide.
Seven clear steps
One request. Shared visibility. Human coordination.
The details vary by need. The responsibility at each stage stays clear.
- You
- Care team
Step 2
Your request reaches the CLIQIN care team
A Care Coordinator reviews the permitted information needed to work on your request. Access is controlled by role and request.
- Care team
Step 3
CLIQIN reviews and coordinates
Your coordinator may ask for more information and coordinate externally with relevant healthcare or service providers. AI does not autonomously select a provider.
- Care team
Step 4
Stay updated
See meaningful request updates, receive in-app notifications and communicate with the CLIQIN care team without internal handover detail getting in the way.
- Care team
Step 5
CLIQIN prepares a real care option
Once the coordination work produces a usable option, the Care Coordinator publishes it to you in the app for review.
- You
Step 6
You decide
Confirm the care option when it works for you, or ask the team for changes or another option.
- Confirm the option
- Request changes
- Care team
Step 7
Coordination continues
After confirmation, CLIQIN keeps the request journey coordinated through the relevant completion stage without promising a clinical outcome or fixed response time.
Meaningful updates
Know where the work stands
Plain-language statuses keep the operational journey understandable without exposing internal handover details.
- 01Request received
- 02Care team reviewing
- 03Coordination in progress
- 04We need information from you, when applicable
- 05Care option ready
- 06Confirmed
- 07Completed
Clear responsibilities
Coordination around care, not clinical care itself
CLIQIN helps organise the journey while treating providers remain responsible for clinical decisions and care.
CLIQIN helps with
- Organising your healthcare request
- Coordinating with relevant healthcare or service providers
- Communicating meaningful updates
- Presenting real care options for your review
- Keeping the request journey in one place
CLIQIN does not
- Provide emergency response
- Guarantee provider availability
- Guarantee a clinical outcome
- Replace the treating doctor or healthcare provider
- Allow AI to autonomously diagnose a member
Access boundaries
One care model, private member journeys
Organisation access does not automatically reveal an employee’s private care information.
- 01Individuals
- Raise and track their own healthcare requests through the member experience.
- 02Corporate members and employees
- Use the same coordinated-care model within the access provided by their organisation.
- 03Corporate administrators
- Manage organisation membership and subscription-level functions, but do not automatically see employees’ private care details.
Privacy and human oversight
People coordinate. Technology keeps the journey clear.
A human Care Coordinator is involved. Access is controlled, attachments stay private, and the member decides whether to confirm a published care option or ask for changes.
Read our privacy approachHuman Care Coordinator involvement
Controlled access to private information
Member choice before accepting an option
Start with the need
Choose a service to begin
Review the relevant service first, then start the tailored request journey.