Premium service
CLIQIN Mates — someone by your side, every step of the way
Book a dedicated CLIQIN Mate who helps members — and their family or parents — go through the whole healthcare process and takes care of them along the way.
How a Mate helps
Before the visit
Helps plan the appointment, reminds you of timings and what to bring.
At the hospital
Meets you, guides you through registration, queues, tests and pharmacy.
Paperwork
Helps organise reports, forms, bills and insurance documents.
Clear communication
Makes sure you understand the next steps and keeps family updated.
For parents & family
Ideal when elderly parents need someone by their side while you are away.
Care & comfort
A calm, caring presence so no one goes through the process alone.
How it works
- 1Tap "I'm interested" from your account or this page.
- 2Our team calls you to understand who needs help, where and when.
- 3We assign a CLIQIN Mate and confirm the plan with you.
- 4Your Mate accompanies the member through the process and keeps you informed.
Good to know
- Available to CLIQIN members, their family and parents.
- A Mate supports and guides — they are not a doctor or nurse and do not give medical advice.
- Pricing depends on your needs; our team will get in touch and explain everything.
- Not for emergencies. In a medical emergency, call 108.